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experience has been very positive for most users and the Telcos have provided an excellent service. However there are a few tips that can help your remote access over broadband remain stable:
1. Always ensure that you change the default password on your broadband router.
2. Restart your broadband router every week. Do this at a time when it is unlikely to be used, perhaps when going to bed. The simplest method is to remove power from the router, wait 5 seconds, and then restore power. This helps router stability and performance by “flushing out” the memory.
3. Review the age of your router and a potential upgrade with your supplier. Many suppliers will happily provide free or low cost upgrades to keep you as
a customer. This can improve performance, particularly Wifi, and help reduce security issues.
4. If you have connectivity or performance issues when using WiFi try connecting your laptop to the router with an Ethernet cable. You should have received one with the broadband router package. This will help rule out WiFi related issues due to distance from router, thick or solid intervening walls or electrical disturbances from Microwaves or motors.
The reality is, good though broadband is, that there is less bandwidth available over broadband than when in the office. That said technology has been improved to cater for this and Citrix in particular should remain relatively unchanged.
SHS Group Technical Platform Update
We have been very fortunate that we have not experienced any major technical issues with the move to home working.
Overall there are no known ongoing issues with the technical systems platform.
We have set up a number of
daily reports to assess resource utilisation and to check on VPN usage. We analyse this data to ensure that system access is stable and performant. This also enables us to detect users affected by multiple reconnections during the day. We have pro-actively reached out to these users and apply updates to fix any related technical issues on their laptops.
Service Desk have also been working hard over the last few months to migrate users over to the SecurEnvoy Mobile App. The SecurEnvoy Mobile App is the SHS Group standard for all users and provides enhanced security and ease of use. During Lock-down
the distribution of SecurEnvoy codes consumed over 30,000 SMS messages.
Thank you to everyone who helped us achieve this goal.
Service Desk Upgrades
We have applied upgrades to a number of Service Desk systems to enable new features. One key benefit is the ability to audit and upgrade patches and software on laptops. This has been a major benefit allowing IS to provide effective support in the deployment of numerous new laptops and the support of users in the remote working model.
Thanks to all who contributed to this issue. If you have any ideas or feedback for future issues please email
Group Communications - communications@shs-group.co.uk
© The SHS Group Drinks Division 2020