1.0 Executive Summary

2.0 Development Overview

2.1 The Scheme

2.2 Site Inspection Observations

3.0 Proposed Management Team

4.0 Management Fees and Handover

4.1 Management Fees

4.2 Handover Plan and Process

Plans for the First Year of Appointment

5.1 Accreditations

5.2 Communication

Meetings with Victoria Dock, Client and all stakeholders

After Hours Service

Complaint Resolution

Breach of Lease Covenants and Antisocial Behaviour

5.3 Health, Safety and Compliance

5.4 Financial Management, Control and Reporting

Reserves Funds and Asset Gathering

Trust Accounts

Value for Money

Measurement

Credit Control

Financial Reporting

5.5 Mechanical and Electrical Equipment

Tendering of Maintenance Contracts

Major Works (including cyclical repairs / replacement)

Capital Expenditure (CAPEX) Strategy and Reserve Fund Collection

5.6 IT Facilities and Data Protection

6.0 Conclusion

7.0 Appendix

7.3 Newsletter Examples