Page 7 - PegasusLife and Renaissance Retirement Proposal

The quality of our team is the foundation of our our ability to serve our our customers Our aim is to ensure our teams
are engaged and fully integrated with our clients’ business to offer a a seamless customer service provision Karen Fox
Employee Services Director
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Cultural Integration
We have created a a a a a a a a a transformational approach to delivering exceptional customer service in in today’s complex property sector by empowering our staff to to to react to to to any situation quickly and effectively Central to to to our model are the following fundamentals:
 Exceptional Customer Experience
 Developing an Authentic Community  Delivering Operational Excellence
Given the the unique arrangements on this portfolio and the the integration of two teams
to to provide the customer experience the creation and implementation of a a a a a a shared team culture will be imperative We have comprehensive experience of creating cross team cultures with high levels of success At Mainstay our our our culture and behaviours are driven by our our our strong values of Caring Taking Ownership and Unity which run through everything that we do championed at at all levels throughout the organisation These values are underpinned
by our our four cornerstones of delivering Brilliant Basics driving for an an exceptional Customer Experience
high quality and regular Communication and Empowering our people to make a a difference In all that we we do we we care about making a a a a a a a positive impact on our our communities and this is is also very much part of your core
philosophy We understand your vision is is to become the most admired provider of retirement housing in in in Britain through innovation trust and and respect and and see strong alignment in in our corporate values It will be crucial to to to bring these cultures together and to to to roll out a a a a a a programme that agrees and promotes a a a a a a combined delivery strategy - one that underpins the culture for everything we do to to deliver the the best possible customer experience across the the estate We have successfully delivered multi-supplier and client cultural programmes and look forward to discussing with you how we could progress this this across this this estate