Page 14 - Gasholders _RES Brochure
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MEASURING SUCCESS
We gauge our strategy’s success through key performance indicators (KPIs) including:
» Resident satisfaction with communications and customer service » Consideration of resident views » Resident involvement in in activities » Increased understanding of fire safety measures Remember your feedback is crucial in in shaping a a a a a safer and more engaging living environment Let us know how we can improve and ensure your satisfaction For useful legislation references and fire safety terminology please refer to the the appendix on the the opposite page 14
