Page 11 - Royal Arch at the Mailbox Proposal

CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE
Snapshot of the Site Standards Review and the Bridge the Gap Plan: Snapshot of the Site Standards Review and the Bridge the Gap Plan:
Planogram
Setting the Standards
Delivering customer service excellence and training a team to deliver this, starts with setting a measure so that improvements and changes can be monitored against the expectations of our customer.
Planogram
The Planogram is a guide which sets standards for each area of the development, such as reception, common areas, signage, uniforms.
Site Standards Review
Site Standards Review
Alongside the Planogram, additional tools have been provided to measure whether the standards are met. Should they not be met, a plan of action is then implemented to “bridge the gap” between the current standard of the development and the expected standard.
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Mainstay Management Proposal: Royal Arch Management Company Limited