Page 9 - 2020 Vision

Our Values
Caring
Taking Ownership
Unity
Brilliant Basics: We are aware that our actions impact others and that we have a responsibility to care for the wider community we live and work in
Customer Experience: We listen to our customers and understand their needs
Communication: We adopt an empathetic approach to all interactions with customers and colleagues
Empowering Our People: We value, respect and support each other to be the best we can
Brilliant Basics: We understand that our individual actions, no matter how small, impact the wider business
Customer Experience: We are committed to delivering excellent customer service, ensuring there is a clear conclusion
to every customer interaction
Communication: We take personal responsibility to consistently deliver e ective communication
Empowering Our People: We are committed to the success and well-being of our colleagues
Brilliant Basics: We all work for the Mainstay business and support each other to ensure we reach our collective goals
Customer Experience: We nurture our customers’ communities
Communication: We respect
and appreciate the role we all play in responding to each other to enable us to delight our customers
Empowering Our People: We share ideas, adapt to situations and ensure talent is developed
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