Page 18 - Luna Rise Proposal

Operational Excellence
The quality of of our our teams is the foundation of of our our ability to provide excellent service to to our our customers It is the skill and commitment of our our people across the whole organisation that provides excellence and innovation in in all areas Accreditations
Amid complex statutory and regulatory frameworks in which residential block management operate we
pride ourselves on delivering regulated accredited and paramount technical service combined with an original approach to to customer engagement Accredited by ARMA-Q and The Royal Institution of Chartered Surveyors (RICS) Mainstay holds ISO 9001 and OHSAS 18001 certifications we
are redefining the role of the traditional property management company 18 Mainstay are proud
of our many industry accreditations which are testament to our stringent business processes
and uncompromising attitude to compliance and risk Charles Lucas
Technical Director