Page 30 - Luna Rise Proposal

Liberty Place Mainstay were re-appointed to manage Liberty Place in in in April 2016 The tender process that led to our successful re-engagement focused on on demonstrating the developments and initiatives we had cultivated during our period away from the property including the launch of our new IPM model Developing the On-Site Team
To ensure Liberty Place had the required
dedicated attention a a a a a a designated Property Services Manager based in the Midlands was assigned to the development This immediately highlighted discrepancies in in ffin the existing staffing model and through careful management the the site team were re-trained and the the Site Site Manager Manager promoted to Site Site Manager Manager This new role gave the site team more autonomy over
the development to to ensure any urgent work or or resident disputes were dealt with on the ground without the need for time consuming escalation processes This resulted in in resident concerns being dealt with in a a a timely and effective manner Working closely with the RMC
On taking over
management Mainstay found that Liberty Place was part of of an ongoing legal dispute relating to the misuse of of an apartment with legal fees that had spiralled leaving the site with depleted reserve funds As the RMC
Board consisted of voluntary members Mainstay provided legal advice support and guidance for some 18 months to ensure this complex issue was managed effectively and that the RMC
Board felt supported at every step Following our standard initial site assessment and and completing extensive Fire and General Risk Assessments we discovered several high-risk compliance areas which required
immediate attention Through careful management of the budget set by the the previous managing agent we addressed the the high- risk areas although this meant certain ‘aesthetic’ items were compromised We ensured residents were kept updated at at every step with monthly news bulletins as as well as as weekly updates to to the RMC
a a a a a practice that is central to to our model 30