Page 12 - Lunar Rise Proposal

I wanted to let you know we had our monthly
development review this morning and the
Taylor Wimpey Central London team had very
good things to say about our experience
with Mainstay at FiftySevenEast As you know one of of the
members of of our board of directors currently lives at the
development and he
mentioned how impressed he
is by customer care gestures that Mainstay has implemented at at the
development such as a a a a Mainstay member greeting the
residents with a fresh piece of fruit in in the
morning It’s details like this that are remembered and appreciated by our residents and I wish to extend my thanks and appreciation for the
work and effort you’ve put in FiftySevenEast Maria A Quintana
Customer Relations Manager Taylor Wimpey Central London Integrated
Property Management
We have created a a a a a a a a a transformational approach to to delivering exceptional customer service in in today’s complex property property sector by empowering our property property managers and on-site staff to to react to to any situation quickly and effectively We call this approach: Integrated
Property Management
(IPM) Central to our Integrated
model are the
following values:
 Exceptional Customer Experience
 Developing Authentic Communities  Delivering Operational Excellence
Neal O’Grady
Managing Director Mainstay Integrated
Services
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