Page 3 - Royal Arch at The Mailbox Proposal
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1.0 Executive Summary
Mainstay welcomes the opportunity to provide an outline proposal for the provision of management services to Royal Arch Management Company Limited which illustrates some of the new initiatives introduced to our service model since our last instruction.
Mainstay is proud of our almost 20 year heritage of managing schemes across the UK of the scope and scale of Royal Arch. We are equally proud of our capability to work proactively with resident management companies, resident groups, individual leaseholders, freeholders and registered providers to exceed expectations.
An experienced local property management team will be put in place, utilising our unique Integrated Property Management (IPM) model, complemented by our comprehensive support infrastructure based at our o ces on the outskirts of Worcester. Our IPM structure signi cantly enhances the customer experience and contributes to a deeper sense of community engagement.
The Mainstay team and I are diligent in our approach to providing rst class management services, supporting the RMC with proactive and planned activity whilst remaining responsive to the day to day needs of the development’s community.
Mainstay have developed a number of industry unique advancements that clearly distinguish us from our competitors.
These include:
Rigorous compliance, risk and health and safety standards, including working with a dedicated Primary Fire Authority.
A facilities management division, including a Building Services Engineering Team overseeing provision of
M&E services.
The provision of complete asset management and asset registration services.
Delivering customer service standards parallel to high end hospitality industry.
HR and employee services division.
Robust credit control protocols and in house debt recovery.
Procurement and compliance management including full contractor evaluation.
Building surveying team.
Full ‘commitment’ accounting and live reporting.
Industry leading Accreditations and Quality Assurance systems.
I do recognise that there may be further questions and enquiries that arise during the process. My team and I are available to answer these by return or at a meeting. I would also like to extend an invitation to the representatives of the Royal Arch Management Company to visit our o ces as part of this process.
Gary Crook
Managing Director | Residential Property Management
T: 07764 922 480
E: Garycrook@mainstaygroup.co.uk
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Mainstay Management Proposal: Royal Arch Management Company Limited
