Page 12 - Knowles Close Proposal

5.0 Our Approach
5.1 Accreditations
Amid complex statutory and regulatory frameworks in which residential block management operate, we pride ourselves on delivering regulated, accredited and paramount technical service, combined with an original approach to customer engagement.
Mainstay is a corporate member of the Royal Institution of Chartered Surveyors (RICS), the Association of Residential Managing Agents (ARMA) and our Property Managers are members of the Institute of Residential Property Management (IRPM). Mainstay is one of the rst agents to have achieved the ARMA-Q accreditation.
5.2 Health, Safety and Compliance
Health, Safety and Compliance need to be considered as a priority to ensure the protection of all stakeholders. It is important to be able to demonstrate that the landlord’s obligations are being met or that all reasonable steps have been taken to ensure safety on the development. This is a managing agent’s responsibility, in association with the Directors.
A full review of Health, Safety and Compliance at Knowles Close will be a priority.
Mainstay has adopted BS OHSAS 18001 as a framework for our occupational health and safety management system.
Our in-house Health, Safety and Compliance teams are based at our Worcester o ce and are suitably quali ed and with training regularly updated.
At development level, Mainstay assumes the role of the ‘Responsible Person’ or ‘Duty Holder’ ensuring that the requirements of the primary legislation, other statutory regulations, and Approved Codes of Practice (ACoPs) are met with a proactive approach to statutory compliance and planned maintenance regimes.
We undertake risk assessments on all managed properties. A regular programme of audits completed by the Property Manager, our central Health and Safety Team, and by our external OHSAS 18001 accreditation body ensures ongoing compliance, and where applicable, any appropriate corrective action.
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Mainstay Management Proposal: Knowles Close, Horton Road (West Drayton) Management Company Limited