Page 2 - Knowles Close Proposal

Table of Contents
1.0 Executive Summary .............................................................................................. 3
2.0 Development Overview........................................................................................4
2.1 The Scheme .................................................................................................................................................... 4
2.2 Preliminary Proposals and Recommendations............................................................................ 4 Site Presentation ............................................................................................................................................. 4 Breaches of Lease Covenants and Antisocial Behaviour........................................................ 4 Communal Lighting ..................................................................................................................................... 4 Health, Safety and Compliance ............................................................................................................. 4 Reserve Funds and Asset Gathering................................................................................................... 5 Value for Money .............................................................................................................................................. 5
3.0 Proposed Management Team .............................................................................. 6
4.0 Management Fees and Handover ........................................................................ 8
4.1 Service Charge Budget ............................................................................................................................... 8 Service Charge Summary Budget........................................................................................................ 9 Maisonettes Service Charge Budget............................................................................................... 10 Flats Service Charge Budget................................................................................................................. 11
4.2 Handover Plan and Process ..................................................................................................................... 8 Plans for the First Year of Appointment............................................................................................ 8
5.0 Our Approach ...................................................................................................... 12
5.1 Accreditations................................................................................................................................................ 12
5.2 Health, Safety and Compliance .......................................................................................................... 12
5.3 Communication ........................................................................................................................................... 13
Meetings with the Management Company Directors ........................................................ 13 After Hours Service..................................................................................................................................... 13 Complaint Resolution............................................................................................................................... 13 Breach of Lease Covenants and Antisocial Behaviour.......................................................... 13
5.4 Financial Management, Control and Reporting ...................................................................... 14 Reserve Funds and Asset Gathering................................................................................................ 14 Trust Accounts .............................................................................................................................................. 14 Value for Money ........................................................................................................................................... 14 Measurement................................................................................................................................................. 14 Credit Control ................................................................................................................................................ 15 Financial Reporting .................................................................................................................................... 15
5.5 Mechanical and Electrical Equipment .......................................................................................... 15 Tendering of Maintenance Contracts ............................................................................................ 16 Major Works (including cyclical repairs / replacement) ...................................................... 16 Capital Expenditure (CAPEX) Strategy and Reserve Fund Collection ......................... 16
5.6 IT Facilities and Data Protection ......................................................................................................... 17
6.0 Conclusion ........................................................................................................... 18
7.0 Appendix ............................................................................................................. 19
7.1 Residents’ Handbook Examples.......................................................................................................... 19
7.2 Newsletter Example................................................................................................................................... 19
7.3 Budget Report Example.......................................................................................................................... 19
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Mainstay Management Proposal: Knowles Close, Horton Road (West Drayton) Management Company Limited