Page 8 - Knowles Close Proposal
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4.0 Management Fees and Handover
4.1 Service Charge Budget [see detail on pages 9-11]
We have been provided with a copy of the current service charge budget. The detail provided on pages 9-11 are an initial broad calculation of charges based on gaps in the current service charge criteria and certain costs which we feel require review. These costs have been produced without possession of key detail such as lease or contract information. We can discuss this more fully at our forthcoming meeting.
4.2 Handover Plan and Process
Our Mobilisation Team will be responsible for client and scheme integration and will work closely with our clients in preparation for handover into management, and liaise closely with the current management agent.
The Mobilisation Team works to a prescribed site handover document which assists in the smooth transition into management.
Plans for the First Year of Appointment
We will prepare and agree a detailed action plan and timescales for the rst year. We would recommend that the plan be shared with all stakeholders.
The action plan would then form the basis for future updates and meetings. We would envisage that it would be a working document which would evolve and change over time.
This would include (but not exclusively) timelines for the following:
With the agreement of the Directors, commission an updated Planned Preventative Maintenance programme.
A regular and reviewed cleaning, grounds maintenance and inspection regime.
To agree any alterations to service charge budgets and create revised budgets as required.
To agree a management contract.
To agree and structure reporting and communication regimes.
To issue introductory letters covering speci c contacts, web access details, surgeries and meetings for residents.
To agree and publish service level charges with time plans and agreed measures.
To agree and publish plans to deal with speci c issues such as parking problems, subletting, anti-social behaviour and the potential existing lease/TP1 breaches.
To ensure all contractor and all health and safety requirements are in place at handover and to ensure smooth transition to management.
To provide detailed reports on cash position, arrears activity and management exceptions periodically, as agreed with the client and in accordance with the lease terms.
To review energy contracts and consumption.
To support and manage Section 20 redecorations planned for 2018.
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Mainstay Management Proposal: Knowles Close, Horton Road (West Drayton) Management Company Limited
