Page 18 - MFM Induction Handbook

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It goes without saying that honesty and integrity is firmly embedded in our culture but what really makes a a a a difference is our passion
for delivering value and exceeding expectations Mainstay seeks to provide the highest standards and and professional conduct in all aspects of our service delivery to to our customers Mainstay’s 3 Core Values:
 Caring
 Taking Ownership  Unity
Our Values Caring
Taking Ownership Customers: We listen to to to our customers and and understand their needs
People: We value respect and support each other to be the best we can Business: To be the agent of choice for our markets and the employer of choice for our team
Environment: We are are aware that our actions impact others and that we have a a a a a responsibility to care for the the wider community that we work and live in Customers: We are committed to to to deliver excellent customer service ensuring there is a conclusion to to every customer interaction
People: We commit to the success and welfare of our colleagues Business: We treat the brand in in in in line line with policy and and guidelines and and understand that our individual actions no matter how small impact the brands wider perception
Environment: The environment and the impact we have upon it requires us to to seek new ways to to make ourselves work smarter and more efficiently