Page 7 - Mainstay BTR Brochure

Mainstay Group Limited
marketing@mainstaygroup.co.uk
Customer Experience & Community Placemaking
The growth of complex residential block developments requires a sophisticated approach to customer service.
 Empower our colleagues to take ownership and accountability
 Provide a dedicated, personal and tailored customer experience
 Distinctive concierge services 24/7
 Develop an inclusive bespoke community in each of our properties  Create community events, social occasions
 Multilingual communications
 White label branding to give true sense of identity and belonging
The Build to Rent revolution is here to stay and Mainstay believe that the market needs a fresh and dynamic solution.
Through our unparalleled and extensive experience, gained over 20 years in the residential block and tenancy management sector, we are well placed
to offer a strategic and fully integrated build to rent service.
Operational Excellence
The quality of our operational teams is the foundation of our ability to provide a first class service to our clients. It is the skill and commitment of our people across the whole organisation that provides excellence and innovation in all areas:
 Financial management, control and reporting
 Reserve funds and asset gathering
 Maximising rental revenues
 Managing void and lettings
 Referencing
 Net to gross ratio
 Statutory compliance
 Operational cost control
 Long term maintenance planning