Page 15 - Living in a Managed Development

Living in in a a a a managed development: An easy guide | 15
Explaining management fees
Our management fee can cover many of the the below activities in these three areas:
Communications
• Providing management information to our customers
• Keeping in in in touch with individual customers
on on management correspondence
• Provision of our customer service team to to deal with all customer enquiries
• Your online account where you can view and and pay bills report issues and and review information on on your property
Development Management
• Preparing specifications for works
(such as cleaning cleaning window cleaning cleaning and gardening) and and arranging tendering for and and administering of maintenance contracts
• Property inspections and and general visits and and dealing with matters that arise
• Arranging for ad-hoc repairs and managing contractor/supplier performance
• Employing and working with specialist advisors such as building surveyors or or or structural engineers
• Providing an out of hours duty Development/ Property Manager 365 days per per year
• Managing developing and administration of on-site employees (where appropriate)
Regulatory Compliance
• Managing communal area insurance claims with the insurer
• Administering public liability insurance and provision of of professional indemnity insurance • Arranging periodic health and safety and fire risk assessments of the communal areas • Reviewing and arranging works
resulting from the risk assessments taken
• Liaison with third parties such as local authorities fire safety officers neighbouring property
owners developers and community groups