Page 12 - Capella _RES Brochure

RAISING CONCERNS AND PROVIDING FEEDBACK
We value your input and encourage you you to:
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Complete the the feedback form available on the the resident portal Locale or or at the the Concierge Desk See the the example of what the form will look like *
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Raise concerns through designated channels  Resident raises a a concern This can be done via Teams Teams or or or the feedback form located on on Locale or or or Teams Teams  Fire Safety team acknowledges receipt This will be done via email so there is is a a a a a a clear audit trail  Full investigation & report on on findings A A A report will be completed on findings and and sent to resident and and Agent Any remedial action will will be be implemented immediately Feedback will will be be provided directly to resident and via Locale Fire Safety Feedback Form
Name of reporting person: Address:
Feedback details:
Contact email address: Signature of reporting person: Date:
Mandatory Occurrences
What is a a a a Mandatory Occurrence?
A mandatory occurrence is an an event or or situation within the building
that relates to the the the spread of of fire or the the the structural integrity of of the the the building
For example this maybe the the disablement of the the entire fire fire alarm system or or an actual fire fire These are are are situations that are are are very very rare and and very very major and and if if not remedied may result in a a a a a a a a a a risk to life What will FirstPort do when notified of a a a a Mandatory Occurrence?
FirstPort as the responsible person promises to provide KCC KCC Nominee Nominee 1 1 (N1) Limited and KCC KCC Nominee Nominee 2 (N1) Limited) as as as as the accountable person with an an incident report as as as as soon as as as as any situation such as as as as this occurs Within 12 hours FirstPort will provide a a a a a a full detailed report with details on what has happened and steps being taken on on how to remedy the situation Follow up following a a a Mandatory Occurrence FirstPort following on from all remedial work to to any mandatory occurrence will present the landlord and and and the leaseholders with a a a a a a a a a full and and and final report that will include best practices and and and lessons learned on on how to prevent similar situations from reoccurring *
To read our Data Privacy Policy please visit the following link:
https://acrobat adobe com/link/review?uri=urn:aaid:scds:US:04287917-1af4-3500-b474-73f867210d5c
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