Page 11 - Al Bidda TFM Presentation final

Direct Line Group – Statistics
We delivered
over
100,000 hours of on-site engineering
81% of the almost 22,000 reactive tasks were a first time fix
98.3% of all emergencies
rectified within 4 hours
96% PPM Remedials
actioned within 30 Days
We scored an
We replaced 24 significant assets improving the work environment
91.7 % of all emergencies responded to within 1 hour
average 91%
customer satisfaction
Ascot Services
Our target for
Priority 2 tasks is 3 Days. On average completed 0.9 Days ahead of schedule
Our Target for
Priority 3 tasks is 5 Days. On average completed 1.5 days ahead of schedule
Our target for
Priority 4 tasks is 10 Days. On average completed 5.4 Days ahead of schedule