Page 4 - IPM Brochure -20pp
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I wanted to let you know we had our monthly
development review this morning, and the
Taylor Wimpey Central London team had very
good things to say about our experience
with Mainstay at FiftySevenEast.
As you know, one of the members of our board of directors currently lives at the development, and he mentioned how impressed he is by customer care gestures that Mainstay has implemented at the development, such as a Mainstay member greeting the residents with a fresh piece of fruit in the morning.
It’s details like this that are remembered and appreciated by our residents, and I wish to extend my thanks and appreciation for the work and e ort you’ve put in FiftySevenEast.
Maria A Quintana
Customer Relations Manager Taylor Wimpey Central London
Integrated
Property Management
Integrated Property Management
At Mainstay we are rede ning the role of the traditional property management company. We have created a transformational approach to delivering exceptional customer service in today’s complex property sector, by empowering our property managers and on-site sta to react to any situation quickly and e ectively. We call this approach: Integrated Property Management (IPM).
We believe in looking after residents’ homes, not just buildings. Of course, we ensure the properties in our care are safe, secure and compliant, that is a given.
But we also recognise our residents want to feel at home, to develop long lasting friendships and to be part of a caring and signi cant community.
Our Integrated Property Management model embodies our vision for this holistic approach.
Central to our Integrated model are the following values:
Exceptional Customer Experience
Developing Authentic Communities Delivering Operational Excellence
As a leading ARMA-Q accredited company we are relentless in our endeavours to provide a uniquely di erent service that our residents and owners are proud to recommend. We adhere to robust processes that protect clients, residents and colleagues combined with a exible, responsive and empathetic approach to our residents’ often diverse requirements.
Luke Sanders
Group Managing Director
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