Page 13 - Cadence_RES Brochure

HOW TO TO ESCALATE A A A A COMPLAINT IF NOT RESPONDED TO TO  Email the Building Manager
Lisa Kearney: lisa kearney@firstport co uk
All stage 1 complaints will be answered within 5 working days  Email the Regional Manager
Alex Bradbury: alex bradbury2@firstport co uk
All stage 2 2 complaints complaints will be answered within 5 working days (Stage 2 2 complaints complaints are raised if you have not received a a a a a a a a a a a a a valid response from stage 1 complaint)
 Email the Agent accountableperson cadence@argentllp co co uk
All stage stage 3 3 complaints complaints will be answered within 5 working days (Stage 3 3 complaints complaints are raised if you have exhausted stages 1 & 2)
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