Page 10 - Lecom Utility Contractors

Communications an
As the telecommunications industry exploded in the 1990’s, driven by technology advancements and de-regulation, utility poles in America’s neighborhoods became crowded. To address over capacity, major electrical energy providers enacted stringent standards regarding the joint use and placement of lines on these poles. With our significant experience and sterling reputation for installing coaxial cable and fiber optics both overhead and below grade, the energy providers and other utility pole users soon called on Lecom to service, maintain and upgrade the infrastructure to ensure compliance with rules and regulations.
As the industry expanded and evolved, so did Lecom. Our Lecom Communications and Installation Team began providing in-home installations and service for voice, video, data, residential security systems, Internet, and wireless connections. Our team also performs commercial installations and upgrades. We ramped up our training and improved the technical skills of our technicians. Lecom communication technicians are computer savvy problem solvers. Our team members receive several weeks of classroom and on-the-job training with more experienced and seasoned Lecom technicians before we send them out on their own to make service calls. This commitment to putting forward a highly trained and competent workforce is fundamental to our success. In any business, first impressions make a huge difference. That is why our people wear professional uniforms and drive clean, late model vehicles. And of course, all our service technicians receive background checks before they are hired. What is more lasting than first impressions are final impressions. Our clients must be satisfied with our service, whether we are providing installation services or troubleshooting. When our clients measure how outside vendors perform across several criterions, Lecom consistently ranks in the top tier. And we also pride ourselves in the fact that Lecom has a low occurrence of repeat service calls. This shows we get the job done right the first time.
Often, we go the extra mile to help protect our client’s assets. We developed proprietary software that enables us to inventory the expensive remotes, modems, and digital cable boxes accurately and
precisely we supply our communication client’s customers. Using a wand scanner and bar code, we chronicle what items were delivered when and where. This method provides us with a fail-safe mechanism to keep tabs on valuable equipment and reduces material management costs.
10
d