Page 106 - ITIL® Foundation 3.15

Review Activities - Service Types - Core, Enabling, & Enhancing

Enter the names of the 3 service categories and then draw a line from the appropriate description to the correct category
1)
2)
3)
The service category that defines the main reason why a business exists.
A service category type that is used to support the capture of value. Without delivery of this service, the overall value proposition could fail or be impaired significantly.
Not essential to delivery, but may be essential to the reasoning why a customer would choose one service provider over another. Provide excitement about one service provider’s offering over another service provider.
1550
A means of delivering value by FACILITATING OUTCOMES the customer wants to achieve without the customer having to own the cost and risk.
This service incurs the exchange of money. It is a service that will be delivered between two organizations.
Identify the two attributes that a service may accomplish in order to deliver value to a customer.
Upon what criteria does a customer base their decision about whether a service does deliver value?
This service could be represented by a checkout clerk who is dealing with a customer payment on an account.
W0101
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