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IT operations management
Service desk
Technical management
Server
IT operations control
Console management/ operations bridge
Job scheduling Backup and restore
Print and output management
Application management
Mainframe
Financial apps
Facilities management
Data centres Recovery sites Consolidation Contracts
HR apps
Network
Business apps
Storage
Database
Directory services
Desktop
FUNCTION
People and the Tools they use to perform one or more processes.
Middleware
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
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Internet/web
Functions are organized by skill set and work activity.
People can be part of more than one function.
