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Service Catalog Aspects
The Business/Customer Service View
• Contains details of all the IT services delivered to the customer
• Defines relationships to the business units
• Identifies business processes dependent
upon IT Services
• Customer view of the Service Catalog
Restaurant Recipe Box
! Instruc(ons on how to deliver services ! Explana(ons of all necessary components ! Contains all Suppor(ng Services not directly used by customers ! Not typically viewable by customers
The Technical /Supporting Service View
• Contains details of all the IT services delivered to the customer
• Identifies relationships necessary to support the provision of service to
the business:
• Supporting services
• Components and CIs
• Shared services
• Not customer viewable
• Underpins the Business Service Catalog
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