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Early Life Support
Early life support involves the provision of personnel with specific knowledge of a new service, allowing for support to be provided to the end user at optimum levels from minute one of delivery of the new service. Adequate delivery of early life support can be achieved by providing a
developer, or other knowledgeable resource to sit with the service desk (be available to answer questions); or bringing support personnel up into the release and deployment management activities to learn the specifics about this new service prior to being rolled out.
ITIL recommends moving Release & deployment staff into Service Desk Func=on for early life support.
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Knowledgeable Resources providing support on Day 1
