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Knowledge Management Process
Knowledge Management is a process that is responsible for gathering, analyzing, storing, and sharing knowledge and information within an organization. It aims to improve the quality of management decision making. This is done by providing reliable and secure information and data throughout the service lifecycle.
This information may include: • Stakeholders
• Acceptable risk levels
• Performance expectations
• Available resources
• Timescale expectations
• Users of services
• Service State or Consumption
• Service delivery constraints
• Difficulties in realizing or delivering service benefits
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