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Request Fulfillment Process
Request Fulfillment is the process for dealing with service requests from users
• Many small, low-risk changes
• Usually handled via the Service Desk
• Use a similar, but separate process from incident management • Have their own request form
• May use Service Request models for standardization of delivery
Request Fulfillment Process
A request for a
proven, repeatable, pre-approved,
proceduralized, easily deliverable service.
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