Page 346 - ITIL® Foundation 3.15

Request Fulfillment Process Workflow
Service desk
RFC
Web interface
Is this really a service request?
Yes
Valid request? Yes
Authorized request?
Yes
Route request?
No
Are any CIs impacted?
No
Request fulfilled Yes
End
Phone call
To incident management (if this is an incident) or service portfolio management (if this is a change proposal)
Return to requester
Email
No
No
Request prioritization
Access management
Financial management
Functional escalation
Yes
Request authorization
No
Return to requester
Request review
Request model execution
Yes
Change management
Return to requester
No
Financial management
Request closure
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Receive request
Request logging and validation
Request categorization
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