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Benefits of Automation
•Automating routine processes reduces variation in quality delivered
•Allows for quick adjustment to capacity •Relieves stress on service staff during peak demand
•May lower the need for expensive human resource
Service management areas benefitted
• Design and modeling
• Service Catalog
• Pattern recognition analysis
• Classification, prioritization, and routing
• Detection and monitoring and optimizationThe Seven-step
Improvement ProcessThe Seven-step Improvement Process
When judiciously applied, the automation of service processes
helps improve the quality of service, reduce costs and reduce risks by reducing complexity and uncertainty, and by efficiently resolving trade-offs.
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