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Review Activities - CSI Lifecycle Review
CONTINUAL SERVICE IMPROVEMENT LIFECYCLE STAGE
The Seven-step Improvement Process
Purpose/Goal/Objectives
Scope
Improvement
Metrics
ROI
VOI
Why Measure
Measurement Types Collected By CSI?
Key Performance Indicators
Critical Success Factors
Governance
Baseline
Roles in CSI:
SWOT Analysis
Balanced Scorecard
W0390
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