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The CSI Approach
The CSI Approach represents a methodology for constant improvement and alignment with customer expectations. Service Providers who deliver upon customer expectations will be successful. Those who disappoint customers will fail. It does not matter how well something is done, or even how cost-effective, if that delivered product doesn’t meet the customer’s need or expectation.
The CSI Approach provides a mechanism for re-evaluating the IT (Service Provider’s) position in relation to the needs and expectations of the customer. This activity should be performed consistently, and by parties tasked with ensuring the improvement of an organization.
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