Page 91 - ITIL® Foundation 3.15

Review Activities - Owners vs. Managers
Define the term “role”.
What is the role of a practitioner?
Match the activity with the responsible party
Owner Manager
Providing feedback for process practitioners
Defining strategies, policies and standards
Follow strategies, policies and standards
Promoting awareness of the process
Input and overview the CSI program
Improving effectiveness and efficiency
Design of roles, process activities, and metrics
Approve budget for the process
W0090
Day-to-day oversight
Set the main direction for the process
Accountable
Managing the CSI program
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