Page 13 - Information Management 3rd Edition

Chapter 1 – The role of information management within a business
With the increasing importance of the information function in the business, the information manager should be more involved in policy decisions at top- management level. The information manager will have to assist with decisions regarding automated systems and will therefore be forced to increase his/her knowledge on the functioning of new technology and systems design. Large businesses, such as Sasol, ArcelorMittal South Africa, Edgars and Gencor, usually have a very large information component. The demand for information managers in large office-type businesses has also increased. These businesses include insurance companies and banks.
1.4.3 Examples of job duties, knowledge, skills and abilities needed Pby an inrformaetion man-ager pub
Job duties
The job duties listed are typical examples of the work that are performed by positions in this job classification (not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty):
• plans, organises, directs, and controls all information employees, work
• manages the administration of various operations, such as warehouse, accounting and finance, and safety and health,
vities and
office support services,
acti
, such as
record
keeping, m
ail distrib
ution and other
services
• coordinates the information systems and needs of all other departments,
• identifies, coordinates and controls information and information requirements,
• provides assistance with filing and retrieval systems,
• maintains the flow of information among departments and functional areas
copy
by documenting and communicating actions and information needs,
• evaluates system results with all users and role players,
• provides and manages telecommunications and computer systems, including
support, procedures and manuals,
• maintains information employees by recruiting, selecting and training
employees,
• manages and coordinates workflow and work schedules,
• implements technological updates when necessary,
• prepares and controls budget and financial reports, and
• oversees facilities management, which can include office buildings, supplies,
furniture and technological equipment.
Knowledge, skills and abilities needed by an information manager include:
• knowledge of the principles and techniques of information management including business, planning, staffing, training, budgeting, and reporting,
• knowledge of human resources issues,
• ability to analyse and appraise facts and precedents in order to make
information decisions,
• ability to formulate policies and procedures based on information of a
conceptual nature,
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