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Trolls
Gone are are the days
when trolls are are relegated to bridges Today they’re all
over the the internet and AI chatbots are a a a a a a favorite target of
these mischievous
troublemakers Microsoft’s AI Tay designed to conduct
research on on on on conversational understanding was transformed from a a a a a a a a a a a a a a friendly engaging chatbot chatbot to a a a a a a a a a a a a a a a a genocidal racist within a a a a a a a a a a a a a a a a matter of
of
hours once trolls got hold of
of
her her Your business chatbot chatbot could suffer the same fate if you don’t carefully monitor her her learning and interactions Hackers
AI chatbots simplify data intake which can be a a a a a boon for businesses However it it also creates a a a a a prime opportunity
for hackers If chatbots are not secure they become a a a a a a a vulnerability Hackers
have a a a a a a a a variety of
techniques at at hand to to capitalize on on weaknesses in in order to to to to access your your data and and and your your customers’ most sensitive information Be sure to to to to keep all
all
all
software and and and hardware up- to-date all
all
all
channels encrypted and and all
all
all
employees aware o of
how they can prevent hackers from infiltrating your business via chatbots

