Page 8 - AO 2nd Quarter CL NL

Di cult Conversations
As a manager dealing with di cult situa ons with employees, John
Walston from Resourceful
Manager has a few things
to keep in mind:
1. Know what you want to get out of the talk and what the end result will be.
2. Keep your resolve and don’t get distracted from reaching your end result.
3. Think posi ve thoughts about the person
you will talk to believing a posi ve outcome is
possible.
4. Resolve to be absolutely, brutally honest during
the conversa on.
5. Respect the individual, even when he or she
has done something wrong.