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CALL CENTRE AND DATA CENTRE
iShine Cloud leverages on experienced technical staff from Singapore Pools
to implement, manage and maintain iShine Cloud’s IT systems and infrastructure hosted at Singapore Pools’ Data Centre. Besides ensuring that the systems are operating well and safe from security threats, the staff also provides the backend day-to-day technical support for iShine Cloud’s users.
Similarly, resources from Singapore Pools’ Call Centre operate iShine Cloud’s Call Centre and respond to issues or service requests from clients. The team at the Call Centre provides
a reassuring hand to help clients to successfully use iShine Cloud solutions.
16 iShine Cloud | ANNUAL REPORT 2018–2019