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2.5.5 In-Room Dining (IRD)
Q1. What is the contact number of IRD?
Ans. +853 8883 6059 / +853 8883 6060
Q2. What kinds of cuisine are available in the IRD menu?
Ans. The menu mainly offers Western and Chinese cuisines.
Q3. What is the maximum time limit for sending food items to guest rooms?
Ans. Food items must arrive within 30 minutes. 30
Q4. How many levels are VIP guests divided into? VIP
Ans. There are 6 VIP levels:
Level 1 to Level 4 (Level 1 is the highest)
SAG: Special Attention Guest
EAG: Extra Attention Guest VIP 6
41 SAG
EAG
Q5. What is the standard procedure for sending and replacing the fruit bowl amenity for VIP guests?
Ans. For the SAG and EAG levels, a fruit bowl is sent on the first night of stay, and then replaced every other night after that.
For all VIP 1, VIP 2, VIP 3, and VIP 4 guests, a fruit bowl is sent on the second night of stay, and then replaced every other night.
SAG EAG
VIP 1 4
Product Knowledge Manual – 2016 v4.0 46 | P a g e