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What happens if a guest damages the property?
Every guest must sign our rental agreement which details our policies and the guest’s responsibility while occupying the property. As well as supplying us with their credit card information allowing us to collect for any damages or the s. If damage occurs due to misuse of the property by guests during their stay, we will make every attempt to collect reimbursement for repair and / or replacement
of items. But normal wear and tear will not be pursued. Owners should budget for routine “wear- and-tear” on the rental and replacement of items such as sheets, towels, etc
We have in place an Accidental Damage Waiver (ADW) program which covers incidents of accidental damage more e ectively than security deposits. Where accidental damage is reported by the guest, the ADW fund will be used to repair or replace the damaged item up to the limit of the coverage. Some forms of damage are considered as “wear and tear” such as cups being chipped in the dishwasher, towels and linens being worn and so on.
Can I make owner bookings?
Yes our owners can place owner bookings in their properties, there is a fee of $10 per night. We want our owner’s to be our partners, working together will help all of us be successful. In order to protect the rental rate integrity we prefer owner’s to not rent on their own. We collect the rental revenue and all sales tax associated with the rental. If an owner rents their property for less than we could rent the property, then the owner becomes our competition
rather than our business partner. Our owners that were active with owner bookings with their previous management companies have since stopped as they have found that they can receive the same
net revenue without any of the work by leaving the rentals to ourselves.
Is a full inventory of the property done a er each guest departs?
Our inspectors visit each property a er every departure to carry out an inspection. A full inventory of the entire property is not feasible a er each guest departs though due to each property’s uniqueness. However, our housekeeping and inspection sta are trained to check for damages
as well as key elements in the property such as TVs, remotes, game systems etc.
How and when do I get paid?
A detailed financial statement is prepared on
the 15th of every month showing all income for reservations that departed during the previous month and expenditure relating to your property. This statement is viewed by logging into our reservation system where you can also view year to date statements. Surplus funds above the target balance of the operating fund will be transferred to your bank account each month.
Do I need Internet and Telephone?
Yes, all properties must be equipped with high- speed internet and a landline telephone with an International call block.
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