Page 42 - Policy Wording - Hollard Prestige Portfolio 1.4

– When we authorise repairs to your motor vehicle we will:
• ensure the repair work is carried out properly
• use new parts or second-hand parts that are consistent with the age and/or condition of your motor vehicle
• only use manufacturer-approved parts if your vehicle is under warranty (but not under an extended dealer or manufacturer’s warranty).
– When we repair your motor vehicle we will not:
• pay extra to repair your motor vehicle to a better standard, specification or quality than what it
was in before the loss or damage
• fix a fault or defect in your motor vehicle that existed before the loss or damage occurred unless the fault or defect was due to repairs previously authorised by us
• pay for repairing pre-existing damage.
– Contribution to repairs
• You might have to contribute to the cost of repairs as a result of the vehicle not being maintained, wear and tear, weather conditions, rust or corrosion. We will determine how much you pay depending on how worn these items were when the damage happened.
• If you do not agree to pay these amounts, we will pay you out the amount determined to be the cost of repairs less any contribution charges.
○ If your motor vehicle is a total loss
– Your motor vehicle becomes a total loss if it is stolen and unrecovered after 14 days or when we decide it
is uneconomical, impractical or unsafe to repair.
– No payment will be made until we are in possession of the title of the motor vehicle. Salvage becomes our property. You are required to render assistance to us to obtain the title and taking possession of the vehicle.
○ Personal property or caravan contents claims
If we agree to pay a claim for loss, theft or damage to your personal property or caravan contents, we will decide
if we:
– repair or replace it to the same condition, standard and specification it was in before the incident, or
– pay you what it would cost us to repair or replace it.
○ For all motor vehicles other than new vehicles
We will pay you the retail value or sum insured stated in your schedule whichever is the lesser, less any deductions that may apply.
How we settle your claim
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Hollard Prestige Portfolio – Version 1.4 – 2 Feb 2023