Page 7 - Policy Wording - Hollard Prestige Portfolio 1.4

Introduction to your policy
Insurer
The Hollard Insurance Company Limited (Reg. No. 1952/003004/06), known as Hollard, is a licensed Non-life insurer and we undertake to cover you for the events as described in this policy wording. You will be covered only for the period of insurance for which you have paid your premium. The amount of cover will be restricted to the sum for which you or your property is insured as recorded in your schedule. The Hollard Insurance Company Limited is a licensed Non-life insurer and an authorised Financial Services Provider.
How we handle your personal information
We care about the privacy, security and online safety of your personal information and we take our responsibility to protect this information very seriously. Below is a summary of how we deal with your personal information. For a more detailed explanation, please read our official Privacy Notice on our website.
○ Processing your personal information: We have to collect and process some of your personal information in order to provide you with our products and services, and also as required by insurance, tax and other legislation.
○ Sharing your personal information: We will share your personal information with other insurers, industry bodies, credit agencies and service providers. This includes information about your insurance, claims and premium payments. We do this to assess claims, prevent fraud and to conduct surveys.
○ Accessing your medical information: We may ask you to undergo any necessary medical testing or examinations. We may also ask you to send us any medical information including the results of any blood testing we need to accurately assess our risk or your claims.
○ Protecting your personal information: We take every reasonable precaution to protect your personal information (including information about your activities) from theft, unauthorised access and disruption of services.
○ Receiving marketing from us: We will not use your personal information to send you any information about products or offers from Hollard or Hollard’s partners. However, we will still send you communications about this product.
How to contact us
All written communication relating to this policy (including claim rejections and legal proceedings) must be sent to this address:
The Manager – Hollard Insure
The Hollard Insurance Company Limited PO Box 87419
Houghton 2041
How to complain
Tel: 011 351-5000
Website: www.hollard.co.za (Click on the "Contact us"
button at the top of the page)
We hope that you never have reason to complain, but if you do, there are a couple of options available to you. While you may contact the Ombudsman at any time, or take legal action against us within 270 days of a claims decision, we would encourage you to please contact your broker first, and follow the five-step process below.
Step 1: Complain to your Broker
If you have a complaint about this policy or the service you received from us, please contact your broker to discuss your complaint.
Hollard Prestige Portfolio – Version 1.4 – 2 Feb 2023 5