Page 42 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1

6.2
6.3 6.4
6.5
6.6
At all mes remember:
6.2.1 Burs ng, over owing or escape of water or oil from xed tanks, geyser apparatus or pipes including burs ng of pipes inside the house due to severe cold or as a result of unusually high pressure but excluding burs ng of pipes due to corrosion. Many policies exclude pipes in total.
6.2.2 Corrosion: a chemical act or process that eats away by degrees, especially rust. This can also include the ac on that lime or any other substance may have on the pipes.
6.2.3 The policy excep ons are applicable to all sec ons of the policy and must be taken into considera on when dealing with a claim.
6.2.4 All contractors' quota ons/invoices must indicate the geyser make, size and serial numbers.
Geyser warran es: Each geyser has a warranty tag ed to it, and where the warranty is s ll valid, the geyser claim should be redirected to the manufacturer of the original geyser and not to the scheme.
We would insist that the plumber a ach the warranty tag to the invoice to ensure that he does not receive double payment for a claim, for example, both from ourselves and the manufacturer in terms of a warranty claim.
A warranty tag will contain the following informa on: H 10 **** 5
Always remember that thermostats, elements and valves are not included in the scope of cover as these are considered to be consumables, and are therefore not covered.
Non-motor Claims Procedures
H or V indicates that it was a H=horizontal or V=ver cal geyser
10 Indicates the month of manufacture, in this example the 10th month (October)
**** Will indicate the year of manufacture, for example 1996
5 Will indicate the period of warranty, in this example 5 ( ve) years.
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Binder Claims Mandates and Guidelines – 2015/2016