Page 21 - Australasian Paint & Panel May-June 2020

OPPORTUNITIES • 24 SURVIVING THE VIRUS SURVEY • 26 LOOK ADTER YOUR MENTAL HEALTH YOUR REPAIR SHOP • 32 TEXTING YOUR CUSTOMERS • 34 HAYUNDAI’S LATST SAFETY INNOVATIONS
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EXTREME COVID-19 CONTROL MEASURES HAVE HAD A DRAMATIC IMPACT ON COLLISION REPAIRERS BUT, AMONGST THE CHALLENGES THERE ARE OPPORTUNITIES, SAYS GREG TUNKS, PPG MVP BUSINESS SOLUTIONS MANAGER ANZ.
PPG SAYS LOOK FOR OPPORTUNITIES
direction. If you don’t already have a business plan, now is the time. In addi- tion, look at a financial plan, a market- ing plan, a production plan, etc. None of these plans need to complex – keep it simple, effective and easy to follow. In a world of reduced accident repair
claim, community lockdowns, social dis- tancing, etc. it’s imperative to do every- thing possible to keep work coming in the door. It might mean getting a little creative and proactive in order to better meet customer needs. Setting up a ‘social distancing’ customer drop-off and pick- up system at the shop, remote estimating
Making significant
changes while in full production mode is almost
impossible, whereas quiet time makes it much easier.”
at the customer’s home or workplace and a pick-up and delivery service to the cus- tomer’s address. Overall, the message is to act now because the work you put in now to lay a strong foundation will give your business the best chance to come out the other end in a better position.
For more information contact the MVP Busi- ness Solutions team at mvp.anz@ppg.com.
WWW.PAINTANDPANEL.COM.AU
WHILE IT’S NATURAL TO BE APPREHENSIVE
in the current market conditions, the na- tionwide MVP Business Solutions team be- lieves it’s also a time to take control of what you can control and put your busi- ness in the best position to take advantage of future opportunities.
Some of these actions are straightforward and many repairers (particularly those cur- rently working with the MVP Business Solu- tions team) will have already done them, while other actions are more complex and are perfect to do when the workshop is quiet. • END-TO-END SHOP CLEAN – A clean and tidy
shop is a more efficient, productive and pleasant place to work. As you go through the workshop, get rid of anything that is no longer required and, for what remains, en- sure everything has a place and everything is in its place. Consider going one step fur- ther and using this action as a step towards implementing 5S workplace organisation.
• REVIEW THE INTERNAL LAYOUT – Making sig- nificant changes while in full production mode is almost impossible, whereas quiet time makes it much easier. Reorganise the workflow through the shop and mark
out new bays, etc. It’s also a good time to test this new system and make any adjustments, if necessary.
• REVIEW REPAIR PROCESSES – In conjunc- tion with the layout review, it makes sense to also look at your repair pro- cesses and how you might be able to alter them. By better understanding any roadblocks or hurdles in vari-
ous steps of the production pro- cess it’s possible to find valuable way to streamline workflow.
• STRENGTHEN THE RELATIONSHIP WITH YOUR STAFF – This is all about communication. Help staff to understand what is happen- ing to the business, what it’s likely to need in the future and how they fit into the overall picture. Don’t get too complex – just explain the facts in frank terms.
• CONDUCT STAFF TRAINING – ‘Too busy’, is one of the key reasons repairers give for putting off training – while it’s qui- et is an ideal time to upskill staff and cement new skills.
• PLANNING – This is an absolutely crucial part of any business – without plan- ning, the business effectively has no