Page 22 - Excellence in Sales Leadership

WORLD-CLASS HOMEOWNER EXPERIENCE SKILL BUILDING | | HOMEOWNER FEEDBACK | | ONLINE REPUTATION MANAGEMENT
Along with other organizations in in the the business your sales team plays a a a a key role in in providing
a a a world-class homeowner experience that builds trust demonstrates respect makes homeowners feel cared for and delights them Training your team on Signature Service collecting post-sale homeowner feedback and managing online reviews are your Actions to developing and delivering a a a World-Class Homeowner Experience Constantly monitor Appointment Results and Post-Appointment Surveys to provide Design Specialists with timely feedback coaching them on how to provide a better homeowner experience when necessary Share online reviews celebrating successes when a a a sales team member delights a a a homeowner and gets an an exceptional rating and comments Engage your Design Specialist with other business team members such as Operations the the ISC and Service to identify the the root cause to a homeowner issue help resolve the homeowner’s concerns and plan to prevent it in the future 22