Page 77 - GDPR and US States General Privacy Laws Deskbook

11 C.C.R. § 7021. Timelines for Responding to Requests
to Delete, Requests to Correct, and Requests to Know
(a)  No later than 10 business days after receiving a request to delete, request to correct, or request to know, a business shall
confirm receipt of the request and provide information about how the business will process the request. The information
provided shall describe in general the business’s verification process and when the consumer should expect a response,
except in instances where the business has already granted or denied the request. The confirmation may be given in the
same manner in which the request was received. For example, if the request is made over the phone, the confirmation may
be given orally during the phone call.
(b)  Businesses shall respond to a request to delete, request to correct, and request to know no later than 45 calendar days
after receipt of the request. The 45- day period will begin on the day that the business receives the request, regardless of
time required to verify the request. If the business cannot verify the consumer within the 45-day time period, the business
may deny the request. If necessary, businesses may take up to an additional 45 calendar days to respond to the consumer’s
request, for a maximum total of 90 calendar days from the day the request is received, provided that the business provides
the consumer with notice and an explanation of the reason that the business will take more than 45 days to respond to
the request.
Note: Authority cited: Section 1798.185, Civil Code. Reference: Sections 1798.100, 1798.105, 1798.106, 1798.110, 1798.115,
1798.130, 1798.140 and 1798.185, Civil Code.
11 C.C.R. § 7022. Requests to Delete
(a)  For requests to delete, if a business cannot verify the identity of the requestor pursuant to the regulations set forth in
Article 5, the business may deny the request to delete. The business shall inform the requestor that their identity cannot
be verified.
(b) A business shall comply with a consumer’s request to delete their personal information by:
(1)  Permanently and completely erasing the personal information from its existing systems except archived or back-up
systems, deidentifying the personal information, or aggregating the consumer information;
(2)  Notifying the business’s service providers or contractors to delete from their records the consumer’s personal
information that they Collected pursuant to their written contract with the business, or if enabled to do so by the
service provider or contractor, the business shall delete the personal information that the service provider or contractor
Collected pursuant to their written contract with the business; and
(3)  Notifying all third parties to whom the business has sold or shared the personal information to delete the consumer’s
personal information unless this proves impossible or involves disproportionate effort. If a business claims that notifying
some or all third parties would be impossible or would involve disproportionate effort, the business shall provide the
consumer a detailed explanation that includes enough facts to give a consumer a meaningful understanding as to
why the business cannot notify all third parties. The business shall not simply state that notifying all third parties is
impossible or would require disproportionate effort.
(c)  A service provider or contractor shall, with respect to personal information that they Collected pursuant to their written
contract with the business and upon notification by the business, cooperate with the business in responding to a request
to delete by:
(1)  Permanently and completely erasing the personal information from its existing systems except archived or back-up
systems, deidentifying the personal information, or aggregating the consumer information, or enabling the business to
do so;
California Consumer Privacy Act of 2018 (as amended by the
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California Privacy Rights Act of 2020) and Related Regulations