Page 33 - New Employee Orientation Book

IT Support Contact Information – Contact earlier to get it resolved quickly!
Email
itsupport@binghammemorial.org
Ticket System Online (Desktop Shortcut – Blue IT Button)
http://support.binghammemorial.org
Intranet Link
http://intranet then click “Help Desk”
24/7 Phone Support
(208) 785-3872 or x3872
High Priority (call immediately) examples: PC down, login issues, work stopped due to issue, etc.
User Login Assistance
Username is <First initial + Las Name> for all systems.
Email address is <First initial + Las Name@binghammemorial.org>
Passwords require complexity (8 character minimum and at least 3 types of characters: Uppercase Letters, lowercase letters, numb3rs, or $pecial characters
Note: Passwords are required to be changed every 180 days (6 months)
Domain is BMH2K
IT Services
Intranet (requires internal access)
http://intranet
Webmail (login using full email address)
https://email.binghammemorial.org
Archived Email (login using BMH2K/Username)
http://archivemanager.binghammemorial.org
Network Drives: G:\ H:\ and L:\
Group Drive, Home Drive, Common Drive
BMH Public WiFi
Connect then use VPN or VMWare View for access
WebVPN
https://bmhvpn.binghammemorial.org
VMware View (virtual desktop on any device)
https://view.binghammemorial.org
Web Station for Physicians (WSP)
http://paragon.binghammemorial.org/WSP
MPF Records (McKesson Patient Folder)
http://mpfweb/mpf
Call outside
Dial 9 + phone number (use 1 for long distance)
Voicemail
Press Message button or dial x3899
Call Forwarding (To auto ring cell phone contact IT)
Dial *29 + your cell phone number
Remove Call forwarding
Dial #2
Department Super Users List (Desktop shortcut)
L:\Department Super Users.xlsx
HIPAA and IT Security Guidelines
Do not share passwords. IT will never ask for your password.
Do not TEXT private information. SMS texting is a public non-encrypted network.
• No personably identifiable information: No SSN, Medical Record Number, Visit number, unique identifiers, specific age, etc.
• No patient orders
Do not EMAIL private information on outside our network without encrypting it first.
• In Outlook on a new email, look for the icon:
• Enter the keyword “encrypt” in any message for automatic encryption. Do not open emails or attachments from people you do not expect.
Many attachments contain malicious software and malicious websites.
Please contact IT immediately if you suspect your computer to be infected or broken. The earlier you contact us the sooner we can get it fixed.
COMPUTER USAGE
High Quality. High Compassion. 33