Page 202 - 2020 PWD Brochure

General Information
Premier World Discovery (PWD)
2615 – 190th Street, Suite 200 Redondo Beach, CA 90278
Passport & Visa Information/TSA Requirements
The Transportation Security Administration requires that travelers provide their name exactly to their airline as it appears on the passport or a government issued I.D.(such as a driver’s license) to be used while traveling, along with their date of birth and gender when making reservations to fly within the U.S. When making your flight reservations through Premier World Discovery, you will be asked for this information by our staff. Due to airline security measures, your photo I.D. or passport must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.
International Tours including Canada & Mexico - A valid US passport for US citizens is required for and is the responsibility of each passenger. Passports must be valid for up to six (6) months beyond the travel dates. All names must be submitted to Premier exactly as they appear on passenger passports. Holders of non-US passports should contact their nearest consulate and inquire about the necessary passport or travel visa requirements. Any passport fees, visa fees or other related costs are not included in the tour rates are the responsibility of the passenger. US passport cards are not valid for International air travel.
International Borders - Any child under age 16 (traveling without a parent or legal guardian to Canada) must have written permission from a parent or legal guardian.
United States Tours - A valid government issued photo I.D. approved by TSA (such
as a driver’s license from most states) is required for air travel. All names must be submitted to Premier exactly as they appear on the government issued I.D. you will use at the airport. All Passport, Visa and Government Issued I.D Information along with TSA Requirements are subject to change and revision at any time and are the responsibility of the passenger. Name corrections after tickets have been issued are subject to substantial fees which are the responsibility of the passenger.
Baggage & Baggage Fees
On all PWD tour experiences, each passenger is limited to one checked bag for hotel and motorcoach handling. In addition, each passenger is allowed one carry-on bag. For any river cruise combined with hotel accommodations, each passenger is limited to one checked bag. Hotel porterage is included at each PWD property. Airline or any other Baggage fees are not included in the program.
Air Travel Fees & Notes
Airlines continue to add fees and/or cut services for air travel. These fees are not limited to but include checked baggage fees, weight restriction overage charges
for checked bags, seat reservation fees, charging for meals/snacks, charging for alcoholic and even non-alcoholic beverages. At PWD we have no control over their implementation. Any of these airport or airline fees/charges are the responsibility of the individual traveler and not that of PWD or your travel planner. One of the growing challenges as the airline industry evolves is the issue of seat assignments for group travelers. Airlines are pulling more and more seats out of normal seat assignment inventory to sell as seat upgrades. This can lead to traveling companions and couples not sitting together when traveling as part of a group travel package. We make efforts to minimize these fees & seating inconveniences but we have no control over their implementation. We always request seats for spouses and traveling companions to be next to each other (if applicable & unless otherwise requested). Unfortunately, often these seat requests are not possible due to airline policies and/or limited seat assignment inventory.
Travel Documents
Final Travel Documents include the trip itinerary, hotel information, name tags, luggage tags, flight schedule and E-tickets and destination information. All documents are scheduled to arrive at the travel planner or passenger’s address 14-17 days prior to departure. Please specify at time of booking where the documents should be sent.
Travelers Needing Special Assistance & Walking on Tour
PWD will make reasonable efforts to accommodate the special needs of tour participants. Persons requiring individual assistance must be accompanied by a companion who is capable of, and solely responsible for, providing the necessary assistance. Neither PWD nor its suppliers may physically lift or assist clients onto transportation vehicles. Neither PWD nor its suppliers may physically lift wheelchairs, scooters or similar equipment onto transportation vehicles or into transportation vehicle storage areas. Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines. Travelers should be in reasonably good health. Some programs include destinations in higher elevations that may have varying effects on individual travelers. Please note that while we try to accommodate special needs on International programs, the Americans with Disabilities Act does not apply outside of the United States.
United States Tour Operators Association $1 Million Travelers Assistance Program
Premier World Discovery, shares the coverage available under the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program with affiliates of Premier World Discovery who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms
and conditions of the USTOA Travelers Assistance Program, the advance payments of Premier World Discovery travelers in the unlikely event of Premier World Discovery bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Premier World Discovery may be sufficient to provide only a partial recovery of the advance payments received Premier World Discovery. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, or by email to information@ustoa.com or by visiting www.ustoa.com.
Toll Free: 877.953.8687
Local Los Angeles: 310.372.3668
www.premierworlddiscovery.com info@premierworlddiscovery.com
Customer Service & Reservations Hours
Monday – Friday 7:00 a.m. – 5:00 p.m. Pacific Time Closed Saturday & Sunday
Payments, Deposits & Final Payments
All Deposits and Final Payments can be made by check or credit card. We accept the following credit cards:
MASTERCARD – VISA – AMERICAN EXPRESS – DISCOVER
Deposit of $500 per person (International Tours & European River Cruises) or $300 per person (US & Canadian Tours) is due with Reservation Form to secure reservations. Final Payment Due Date is 75 days prior to departure. Although we do not anticipate any tour rate changes, tour rates are subject to increase until you are paid in full.
How to Make a Reservation
To make a reservation, see your Travel Agent, Local Travel Professional or phone PWD at: 1.877.953.8687
Please send payments to:
2615 – 190th Street, Suite 200 Redondo Beach, CA 90278 Attn: Reservations
Booking Discount
Include the PWD Roundtrip Air Package & make your Final Payment by check prior to the Final Payment Due Date & receive $200 per couple/$100 per person Booking Discount. For Africa, Australia/NZ - $400 per couple/$200 per person Booking Discount.
Land Only Booking Discount is $100 per couple/$50 per person.
Initial Deposit can be made by check or credit card to be eligible. Payments after Initial Deposit are considered part of Final Payment & must be made by check.
Refunds & Cancellation Fees
Cancellations not covered by the Cancellation Waiver & Post Departure Plan or if the Cancellation Waiver & Post Departure Plan is not purchased, are subject to the following per person fees:
Cancel more than 180 days prior to departure:.............Full Refund
Cancel 179-75 days prior to departure:..........................Deposit or Waiver is Retained Cancel 74-45 days prior to departure:............................25% of total price
Cancel 44-15 days prior to departure:............................50% of total price
Cancel 14 days or less prior to departure/no shows:.....No refunds
Land Only Tour Rates Include
A Land Only package begins at the first hotel and ends at the last hotel. The Land
Only Tour Rates include Motorcoach transportation, services of the Tour Director and motorcoach driver(s), hotel overnights, sightseeing, taxes, admissions, gratuities for
bell staff and wait staff for included meals. Hotel Transfers are not included in the Land Only Tour Rates from the arrival airport to the first hotel & from the last hotel to the departure airport. PWD offers a Roundtrip Air Package upon request, at additional cost, for all programs which includes Roundtrip Air & Hotel Transfers.
Roundtrip Air Package
A PWD Roundtrip Air Package (or Own Air Reduction based on promotion) includes Roundtrip (RT) Airfare, Air Departure Taxes/Fees/Fuel Charges & Hotel Transfers. Passengers booking Land Only and making their Own Air arrangements must do so at time of Initial Reservation. Changes from the PWD RT Air Package to Own Air must be received in writing by PWD 6 months prior to Departure Date. Services for Land Only, Own Air or no air passengers begin at the first hotel and end at the last hotel unless Hotel Transfers are purchased. Roundtrip Air Package is subject to change until paid in full.
Hotel Transfers for Land Only/Own Air Passengers- $100 per person Roundtrip/$50 one way. Day of Arrival/Day of Departure- Time Constraints apply for Land Only/Own Air passengers purchasing Hotel Transfers
Hometown Transfers with 10 or more passengers
For groups of 10 or more full paying passengers who include the PWD Roundtrip
Air Package, Hometown Transfers are included within 100 miles of the gateway
from 1 (one) pick-up location on the scheduled departure and return dates. To be eligible for Hometown Transfers, the group must have 10 or more passengers from the same air gateway on a PWD Roundtrip Air Package. Hometown Transfers are not applicable to Land Only bookings with 10 or more passengers. If the group transfer involves a distance to the air gateway of 101-150 miles, there is a $120 per passenger supplement. If the group transfer involves a distance to the air gateway of 151-200 miles, there is a $180 per passenger supplement.
201201 GENERAL INFORMATION & FREQUENTLY ASKED QUESTIONS