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Frequently Asked Questions
What do you mean by lifetime guarantee?
Gemini guarantees all of its products for life. This means that should a letter fade, break, or contain any defect, we will refinish or replace the defective materials at no cost to you, as long as the letters are installed on their original location.
Please note that our guarantee applies to defective material only, as described in our warranty statement:
The following warranty is in lieu of all warranties expressed or implied.
Specifically, Seller and Manufacturer disclaims any warranty of mer- chantability or of fitness for a particular purpose and manufacturer / sellers only obligation shall be to replace such quantity of the product proved to be defective.
Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the in- ability to use the product.
Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith.
The foregoing may not be altered except by an agreement signed by officers of seller and manufacturer.
Keep in mind that all exterior letters will require some maintenance
to retain their original luster. All plastic and metal letters should be periodically cleaned with a good dish soap and water to remove any dirt or pollutants gathered from the environment. Should the face of a metal letter get scratched, the polyurethane coating can be revitalized using a good car wax.
All Gemini letters and logos are designed to last a lifetime. We test all our materials and finishes, refine our coating technology, and deliver a product that we know will last much longer than the life of any sign you may install. From experience in the field and from our test lab, results; we know that our products are designed to last in excess of ten years without any noticeable degradation of the appearance of our products. We know, from many installations that are up around the world, that many of our products last for much longer than that.
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Does Gemini’s Guarantee cover letters installed in harsh environments?
Yes. As stated in Gemini’s warranty statement—Gemini will replace or rework all letters that fail in the field, but not cover your costs of removal, reinstallation, or any subsequent work done on the sign mounting surface. Therefore, it is important to keep the sign’s envi- ronment in mind when selecting the material and finish of letters that will be placed there.
Gemini has a wide range of products that stretch from the most stable in UV and chemical resistance (Formed Letters, Anodized Aluminum, and Painted products) to the most susceptible to failure when placed in harsh environments (Polished Brass, Brushed Aluminum, and Lami- nated Letters).
Impact resistance is also an issue when examining the regular wear and tear that may be present on a sign. Letters made from acrylic are always more prone to breakage than those made from CAB (Formed Plastic, Minnesota Letters) or metal.
Despite our best aluminum alloys, powder coats, and finishing tech- niques—aluminum remains extremely reactive and will degrade when placed in an area with moderate UV exposure and harsh chemical or excessive moisture contact. The only way to ensure that aluminum letters do not corrode is to anodize the surface of the letter.
What is your return policy?
Most Gemini products are custom made to order for specific custom- ers. But as a service to you, we will offer a credit up to 50% of the original net price, up to $500, should you need to return any goods that were ordered in error, canceled by the end user, or not needed. All you do is call for an RMA (Return Material Authorization) number, and return at least one half of the product, to the appropriate plant, as given to you when you call.
You do pay the freight for this return, and it only applies to orders under $1,000 Net, and only for actual product returned. Items such as art charges, crate charges, paint match charges, or mounting patterns cannot be credited. For orders over $1,000 we will have to determine a credit based on the product type and dollar value.
Stocking items, such as hardware and stocking Pronto can be returned for full credit. Again, all you have to do is call for an RMA number and return the product in the original packaging for a full credit. Should the original letters be damaged or scratched, only a 50% credit will be issued.
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