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FREQUENTLY ASKED QUESTIONS / ADDITIONAL INFORMATION
What size letters do I need to order?
When does Gemini require a deposit on large orders?
Below is a letter visibility chart that has been made for you based upon information provided by Pennsylvania Transportation Institute, Penn State University and the United States Sign Council. Please refer to the complete study for additional information. For further details contact the USSC at 1-215-785-1922.
Letter Visibility Chart
A deposit may be considered on any order over $1,500 upon review of order history, payment history and our overall experience together. Should a deposit be needed a representative from Account Services will personally connect with your Account Payable to discuss a pay- ment arrangement. A 50% deposit is typically requested, while ex- tremely large projects or special situations are often deserving of a customized plan to move the project along. As large order history develops and with promising payment history, deposits often become a thing of the past. Please reach out to our Account Services team with specific deposit questions at 877-702-5559 or credit@gemini- signproducts.com.
How long does it take to produce my order?
Lead times can vary based on product and finish. Each order ac- knowledgement provides a projected delivery date. When ordering plaques and custom letters / logos where an approval is needed refer to our Jump Start Your Order found on page 272.
Do Gemini's plaques meet ADA specifications?
Yes - All Gemini ADA plaques have raised characters 1/32" from sign face. The Grade 2 braille will also be raised 1/32", with perfectly round tops and separated 3/8" from corresponding text. Plaque design should allow for adequately contrasting foreground and background for compliant visibility per ADA regulations. All ADA plaques are coated standard with matte clear coat for maximum durability. The typestyle on standard signs is usually Helvetica. Alternate type styles may be specified on custom ADA signs, but restrictions on styles do apply in meeting ADA specifications. The symbols depicted on Gemini’s ADA signs meet Department of Transportation stan- dards.
All raised lettering, symbols and borders on standard ADA signs receive a brushed finish. The raised Grade 2 Braille is painted to match the back- ground. Raised areas may be painted with a color that contrasts with the background color upon request.
Borders on standard ADA signs are 1/8" wide raised single lines with radius corners. Other borders styles and corners are available on custom ADA signs.
If they are not already, offices, medical facilities, schools, and government buildings are becoming ADA compliant. As more and more businesses and buildings comply with ADA policies, you will find that ADA-compliant signs must be installed in the proper location and conform to local regulations that often dictate interior sign requirements, such as maximum occupancy signs and evacuation maps.
Viewing Distance
Minimum Letter Height
100 ft. 4"
250 ft. 10" 360 ft. (city block) 16"
When does Gemini send an art approval drawing?
Everyone may interpret a drawing differently. To minimize the pos- sibility of an incorrect interpretation that can result in delays and added costs, Gemini sends an art approval for your review when requested or on the following order requests.
Standard Font Orders:
• Does not fit line length given
• Does not match art provided (Ex. Looks like Helvetica but
Helvetica Bold was given)
Custom Cut Acrylic, Formed & Laminate Orders:
• Orders over $1,000
• Orders with art modification to meet production restrictions
• Orders with unclear details
Custom Cut Metal & Cast Metal Orders:
• Orders over $1,500
• Orders with art modification to meet production restrictions
• Orders with unclear details
• Labor intense polished, anodized or premium
Others:
• Complicated painted jobs
• 3D proofs (sculpted)
• Orders with any art modification
• All Fabricated, Plaques & Giclee (hi resolution printing)
22" 750 ft. 33" 1000 ft. 43" 1320 ft. (1/4 mile) 57"
500 ft.
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