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CONTINUE BUSINESS
3 4 COMMUNICATIONSPLAN
An important important part of an an an an an emergency plan plan is communication communication There are a a a a a a a a a a a few important important questions to to consider when developing a a a a a a a a a a a a a a a a communications plan:
• Develop agency talking points key messages and emergency press releasesnow
To Staff
Required to to come to to work?
Alternate location or assignment?
To Clients/Customers
What services are being provided?
Alternate location or hours?
To Partners/Suppliers etc What services are being provided?
Changes in normal resource requirements?
• • • • • • • • • • What methods do you normally use to to communicate with staff/clients/partners? Would this change during a a a a a a a disaster?
What information information would you need to to to communicate to to to each group?
Who is responsible for for for communicating which information information and to to to whom?
WHAT INFORMATION DO YOU NEED TO COMMUNICATE?
• Designate which staff are responsible for developing and delivering messaging
• Develop and maintain staff emergency contact lists
• See page 36 for tools to to help document employee emergency contact information and other important numbers
WHAT METHODS WILL YOU USE TO COMMUNICATE?
