Page 2 - TAAGL - Treating Customers Fairly
P. 2

Aim & Objectives

Provide products and services, keeping the fair treatment
of our customers at the heart of what we do

By the end of this session, you will:
• Understand the relationship between TCF and FCA
• Explore the six outcomes of treating customers fairly
• Recognise who TCF applies to
• State the impacts it can have to our business
• List examples of how we treat customers fairly
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